Client Surveys Say…
We have always strived hard to exceed our clients’ expectations. We have always gotten back great comments and lots of repeat and referral business. But we wanted an even better way to measure how we are doing and how we might improve in the future.
In 2013 we retained GuildQuality, the nation’s leading remodeling industry homeowner satisfaction survey firm to survey our clients as we finish projects and to also survey clients we have done projects for over the past few years.
We were very pleased with the results of the surveys so far and expect we will be going forward.
As of August 10, 2013 in the all-important category of would a client refer us to others, we have a perfect 100% score. This is not typical of remodeling contractors. In 2012, the results of a 2011 survey of homeowners across the US for Qualified Remodeler Magazine was published online and the national average for this satisfaction metric was only 62%. Only a small group of remodelers in the country have scores in the range of 80% or above.